Frequently Asked Questions
Everything you need to know about your classical music shopping experience.
What is the standard shipping time for domestic orders?
Most in-stock items are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by destination and typically range from 10-21 business days.
What is your return policy for physical media?
Unopened CDs, DVDs, and Vinyl may be returned within 30 days of purchase for a full refund. Defective items can be exchanged for the same title.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal for secure checkout.
Are the recordings you sell new or used?
ArkivMusic exclusively sells brand new, factory-sealed recordings sourced directly from labels and authorized distributors.